1. General provisions
1.1. These terms of purchase and sale (hereinafter the “Terms”) are a legally binding document for both parties, setting out the rights and obligations of the Buyer and the Seller and their liability when purchasing goods in the online shop https://www.velolaikas.lt (hereinafter the “online shop”).
1.2. The Seller reserves the right to change, amend or supplement the Terms at any time, in accordance with the requirements of the legislation of the Republic of Lithuania. Changes apply only to contracts concluded after they are published.
2. Moment at which the contract of sale is concluded
2.1. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer assembles a basket of goods in the online shop, provides a delivery address, selects a payment method and, having read the Terms, presses the “Confirm order” button.
3. Rights of the Seller
3.1. In important circumstances the Seller may suspend or permanently discontinue the operation of the online shop without prior notice to the Buyer, except where legislation provides otherwise.
3.2. If the Buyer attempts to harm the operation, stability or security of the online shop, or breaches their obligations, the Seller has the right to restrict or suspend access to the online shop, or cancel the Buyer’s registration, without warning.
3.3. The Seller reserves the right to amend these Terms unilaterally, but changes apply only to contracts concluded after they are published.
3.4. The Seller has the right to cancel an order if the Buyer does not pay for the goods within 3 (three) working days.
3.5. All notices between the parties are sent to the email address given in the Buyer’s registration form.
4. Obligations and liability of the Seller
4.1. The Seller undertakes to provide all conditions for the Buyer to make proper use of the online shop’s services.
4.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address given within the agreed period.
4.3. If the Seller cannot deliver an ordered item, they will offer an equivalent item or refund the money within 3 working days.
4.4. Where the Buyer exercises the right of withdrawal set out in clause 5.2, the Seller refunds all payments received from the Buyer, including the original delivery cost (up to the price of the cheapest delivery method offered in the online shop), no later than 14 days from the day the notice of withdrawal is received. The Seller may withhold the refund until the item has been received back or the Buyer has supplied proof of having sent it, whichever is earlier. The refund is made by the same payment method the Buyer used, unless the Buyer expressly agrees otherwise.
4.5. The Seller is not liable for inaccurate data provided by the Buyer.
4.6. The Seller is not liable for the content of third-party websites.
4.7. The Seller is not liable for the content of leasing agreements.
4.8. Delivery times are indicative and may change due to unforeseen circumstances, unless legislation provides otherwise.
4.9. The Seller is not liable for delays in delivery caused by the Buyer.
4.10. The colour, shape or other parameters of goods may differ slightly because of the characteristics of the screen used.
5. Rights of the Buyer
5.1. The Buyer has the right to purchase goods in the online shop.
5.2. The Buyer has the right to withdraw from the contract within 14 days of the date the item is received, without giving any reason. The Buyer gives notice of withdrawal by email to info@velolaikas.lt, with a clear statement or the completed withdrawal form (appendix to these Terms).
5.3. The Buyer must return the item no later than 14 days after giving notice of withdrawal. The direct cost of returning the item is paid by the Buyer, except where the item is defective or the wrong item was delivered.
5.4. The Buyer may examine the item as far as necessary to establish its nature, characteristics and functioning. If the item has been used beyond that (for example, a bike has been ridden, parts have been fitted, or the item’s appearance is damaged), the Seller may deduct the reduction in its value from the refund.
5.5. The right of withdrawal does not apply to goods made to the Buyer’s specifications or clearly personalised, or to sealed hygiene goods unsealed after delivery.
5.6. For defective goods, the Buyer has the rights provided by the Civil Code of the Republic of Lithuania (replacement, repair, price reduction or refund). Please report defects by email to info@velolaikas.lt, with photos.
5.7. The Buyer may change their registration data.
5.8. All notices are sent through the “Contacts” section or by email.
6. Obligations of the Buyer
6.1. The Buyer must comply with the Terms.
6.2. The Buyer must pay for the goods and accept them.
6.3. The Buyer is responsible for an incorrect address.
6.4. The Buyer is responsible for the accuracy of their data.
6.5. The Buyer is responsible for their own actions.
6.6. The Buyer is responsible for the security of their login details.
6.7. On receiving a consignment, the Buyer must check its condition. If no check is carried out, the Seller is not liable for damage, except for manufacturing defects or hidden defects.
6.8. The Seller is not liable for losses if the Buyer has not read the Terms.
7. Prices, payment and delivery
7.1. Prices are given in euros, including VAT.
7.2. Payment methods: bank payments (online banking) and leasing.
7.3. An order is processed only once payment has been received.
7.4. Goods are delivered by the Seller or by partners.
7.5. The delivery charge depends on weight and location.
7.6. The delivery time is shown when choosing the delivery method during checkout.
7.7. Bikes are delivered unassembled and unadjusted, in the manufacturer’s packaging.
7.8. Warranty applies in accordance with legislation or the product description.
Appendix. Withdrawal form
(Complete and return this form by email to info@velolaikas.lt only if you wish to withdraw from the contract.)
To: Velolaikas, Telšės g. 9, Telšiai, Lithuania, info@velolaikas.lt
I hereby give notice that I withdraw from my contract for the purchase of the following goods: ________
Order number: ________
Ordered on / received on: ________
Name of consumer: ________
Address of consumer: ________
Date: ________